Haverhilll councillor Maureen Byrne says she will be asking ambulance chiefs a number of questions about the 999 service in Haverhill.
Mrs Byrne is compiling a file of complaints about long waiting times for ambulances to arrive in Haverhill, and is planning to present them to West Suffolk Clinical Commissioning Group (CCG) at a future date.
In the meantime, the councillor has been given an opportunity to discuss her concerns with the East of England Ambulance Service Trust after highlighting problems in last week’s Echo.
She says the Haverhill ambulance is regularly sent on emergency calls miles away, leaving the town without cover.
Simon King, general manager for the East of England Ambulance Service Trust (EEAST) said: “I would be very happy to meet with the councillor to understand exactly what her concerns are, and to discuss how we are improving the service.
“As a result of the actions we have put in place since chief executive Dr Marsh joined the Trust, we have seen the time it takes to get an ambulance to patients improve. Across Cambridgeshire and Suffolk, since January, we have shaved two minutes off our ambulance response time, so on average ambulances are getting to patients two minutes quicker.”
Mrs Byrne said: “I am going to take them up on their offer I have a number of questions I want answers to. I am preparing them as I speak. I have got a number of cases I have been told about.”
She has already complained to the Trust about the time it took to get her husband Jim, 75, to hospital after he suffered heart failure last December.
He has now been fitted with a pacemaker.
Last month she said witnessed a woman badly injured with a broken elbow and pelvis having to wait around 1 hour 10 minutes for an ambulance to get to Leiston Community Centre.