New kiosks which give outpatients arriving at West Suffolk Hospital the chance to check themselves in for their appointment quickly and efficiently are being introduced across the trust.
The £35,000 project will see five special kiosks installed in the fracture clinic, physiotherapy and outpatients departments.
The new units come in addition to two already in place in the diabetes clinic and maternity, which the trust has been trialing since March.
The easy-to-use kiosks are similar to those used in GP surgeries, and give patients the opportunity to check in for their appointment using their gender and day and month of birth.
They will also give them the chance to securely confirm the confidential personal information held on their record, such as their address and GP’s name, in turn saving a receptionist from checking their details in front of other patients.
“The new kiosks will allow our patients to check in for their appointment more quickly,” said Liam McLaughlin, IT systems development and integration manager, who has led the project.
“The software also link directly to our patient administration system, so will tell us when they arrive and ensure the receptionist makes their notes available to the medical staff.
“Lots of people are already familiar with similar, easy-to-use kiosks at their GP surgery, so we hope as many of our patients as possible will opt to give them a try.”
The new kiosks have five different language settings – English, Portuguese, Polish, Russian and Lithuanian – making them easy for people of different nationalities to access.
Debs Wakefield, outpatients manager at the hospital, added: “We are really pleased the kiosks will soon be available across outpatients and in many of our clinics.
“They will offer people a quick, convenient way of telling us they have arrived for their appointment, as well as a neat solution for our patients who wish to register in a way which is more confidential.”
Receptionists will still be on hand to help any patients who do not wish to use the kiosks.