Women who have their babies at West Suffolk Hospital are a receiving high quality service and have confidence in the staff who are caring for them, a new survey has shown.
The Care Quality Commission’s 2013 survey of women’s experiences of maternity care in England, published yesterday, shows the trust was among the country’s top 20 per cent in a number of key areas, including:
• the care women received in hospital after giving birth;
• involving the woman’s partner/ companion during labour and delivery; and
• getting help quickly after using the call button.
West Suffolk also scored highly against a number of other important criteria, such as:
• staff introducing themselves properly before examining women;
• staff speaking to women in a way they would understand during labour and delivery;
• treating women with dignity and respect;
• women having confidence in the staff who were looking after them; and
• cleanliness of toilets, bathrooms, rooms and wards.
Patricia Davis, head of midwifery and general manager at West Suffolk NHS Foundation Trust, said: “Listening to our patients is of paramount importance to West Suffolk Hospital, and we welcome the feedback provided by this survey.
“We are extremely pleased with the results, which show we are performing well in a number of key areas, such as involving the woman’s partner as much as they would like and the speed at which our staff respond to call bells.
“The cleanliness of the unit, the fact that women are treated with dignity and respect and confidence levels in our staff also scored highly, which is great news for anyone who chooses to have their baby at West Suffolk.
“We will now look at the survey results in more detail so that we can find ways to further improve the services we offer and the experience which women have while giving birth at the hospital.”