A woman had to return to hospital after district nurses failed to see her after a procedure.
Linda Hayes, 61, was in Addenbrooke’s Hospital for a procedure to relieve pressure on her kidney on January 3, and was told district nurses would see to her to change the dressing after she returned home to Bures Court, Haverhill.
Daughter Shelly Hayes, 29, left messages with the district nurses – subcontracted by NHS Suffolk to Serco, which provides community care – yet she did not hear from anyone and nobody tended to her mother.
Linda had to return to Addenbrooke’s with a bowel problem on January 20 and Shelly sought help from her practice nurse, though she was unfamiliar with what needed to be done.
Linda thus returned to Addenbrooke’s on January 30 after her kidney got infected, and after returning home last Friday (February 8) she was back in again on Monday (February 11).
She was in hospital when the Echo went to print yesterday (Wednesday, February 13).
“My mum, because of their negligence, is in hospital through a kidney infection because they didn’t look after it properly,” said Shelly.
“I’ve been shown how to help her but I’m not a district nurse – I’m not even a nurse of any kind, and I’m disgusted with how they have treated her.
“I’ve tried to put in a complaint but can’t get anywhere – I don’t want to talk to a tape recorded or a machine, I want to talk to a human being.”
After the Echo had spoken to NHS Suffolk and Serco and Shelly had made her complaint, she added: “I’ve spoken to the district nurses and they’ve apologised for what’s gone on and will look into why nothing was done.”
A Serco spokesman said: “We have spoken to the family and will put this through the complaints process, which is an important part of the monitoring process.
“It’s not at all clear what’s happened at the moment but we will investigate.
“We are in contact with the family and are looking at what has happened.”
Serco began providing community for NHS Suffolk on October 1.
For all the latest news see today’s (Thursday, February 14) Echo.