West Suffolk MP urges residents to sign up for extra help in a power cut

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Matt Hancock MP is encouraging residents in his West Suffolk constituency who may need extra support in a power cut to sign up to UK Power Networks’ free Priority Services Register.

The Priority Services Register enables UK Power Networks to identify and help customers who may need additional support in a power cut as older or disabled people, customers with dementia or families with young children.

There are 6,713 people in West Suffolk who are already registered but Mr Hancock believes that number should be higher.

New research has revealed, for example, that only one in six people, (including one in eight over 80 years old) know about the Register.

Mr Hancock said: “I’m sure every one of us knows somebody who could benefit from being on UK Power Networks’ Priority Service Register, whether it’s a friend, relative or neighbour.

“Power cuts are rare, but it’s important to be prepared. I would urge residents in West Suffolk to call 0800 169 9970 to sign up for this free help.”

UK Power Networks chief executive Basil Scarsella said: “Although we have reduced the number of power cuts by over 40 per cent since 2010, if there is a power cut then being on the Priority Services Register means our dedicated team know who they need to contact to provide tailored support.

“It is important that people know about the register and the extra support we provide to vulnerable customers.”

People can apply to join the register by visiting www.ukpowernetworks.co.uk/priority, calling 0800 169 9970, or emailing psr@ukpowernetworks.co.uk.