In a first for the vacant property industry, Ad Hoc Property Management, which manages a property in Haverhill, has launched the ‘Respect for Guardians’ Charter in a bid to raise standards across the industry.
With the continual need for extra homes at a time of rocketing house prices, more emphasis is being placed on bringing empty properties back to life to alleviate the housing crisis in the short-term.
However, with a limited amount of best practice being adhered to currently, these buildings can vary in quality; something Ad Hoc does not accept.
The Charter is the first part of a wider campaign by Ad Hoc - which in late 2015 took over William Blake Court in Haverhill, a former Havebury Housing Partnership property consisting of 30 self-contained flats - to bring about a necessary raising of standards across the industry over the course of 2016.
Ensuring best practice is adhered to at all times, be it through an improved standard of properties for Guardians to live in, or making sure that Guardians not only have everything they require but also are communicated with in the correct manner, the aim is for all organisations to get on board and agree to these changes.
“Our promise to Guardians forms a core part of our business relationship as custodians and accommodation providers,” explains Sarah Reid, Area Manager of Ad Hoc Property Management Peterborough and East of England. “With this Charter, we aim to be open and honest at all times, and are fully committed to a win/win relationship based on mutual trust and respect.
This Charter forms the basis by which we aim to bring an increased amount of best practice to our industry by the end of 2016.”
The core elements of the Charter include:
•Respectful: Open communication from the moment you get in touch, we’ll treat you as our/a partner. We will give you all the information you need so that you can come on a journey with us.
•Ethical: Unique and interesting properties for you to live or work in at a price that is affordable for you.
•Sustainable: Low cost accommodation. Regenerating properties and bringing them back to life to help improve local communities.
•Professional: Approachable, flexible and always willing to “find a solution”. We’ll do the hard work so you don’t have to.
•Experts: You can count on us. With 10 years’ experience in the UK and 20 years’ experience in Europe we’ve got you covered regarding the things that matter to you, like health and safety and fire safety.
•Collaborative: We’re on hand. Every step of the way. Any problems? Let us know and we’ll work with you to get it fixed.
•Transparent: There’s no need for small print here. What you see is what you get. Every time. Guardians only need to give 14 days’ notice to leave the scheme. We will give a minimum of 28 days and we will always do our best to try and re-accommodate you.
To date, Ad Hoc manages hundreds of properties across the UK, from former care homes to blocks of flats and mansion to former schools, all accommodating thousands of guardians.
With this number increasing on a weekly basis, it is important that Ad Hoc provides properties and services to the highest possible standards. The aim of this Charter is to make sure the industry follows its lead.
To find out more about the Charter or Ad Hoc’s solutions, please contact 0207 3545458 or go to www.adhocproperty.co.uk/.