Care home in Calford Green near Haverhill placed in special measures by the Care Quality Commission
Major steps are being taken by a care home near Haverhill to address the serious issues raised in a scathing report by the Care Quality Commission (CQC).
Eastcotts Care Home with Nursing, based in Calford Green, has acted after being placed in special measures and rated as 'inadequate' overall, as well as in all five key criteria; safe, effective, caring, responsive and well-led.
The report followed an unannounced inspection by a CQC team on April 3, although it was a planned visit because the wathchdog's previous inspection in January 2018 resulted in a 'requires improvement' rating.
The latest CQC report says: "There was institutional and unsafe practices, which went unnoticed and unchallenged by senior staff."
The reports also states: "People were not always cared for by staff who promoted their rights to be treated with dignity and respect.
"Interaction between some care staff and people was poor and disrespectful.
"There were times when people's privacy and dignity were compromised. There was little social stimulation provided to people on occasions."
Although the report was positive about the good choice of drinks and meals available to residents, it also said: "People were at risk of having their liberty unlawfully restricted and inappropriate decisions could be made on a person's behalf if they lacked capacity to make the decision for themselves."
A spokesperson for the home, which had 47 residents at the time of the inspection and is run by Raveedha Care Limited, said it has already implemented a 'comprehensive action plan' to address the CQC's findings
The steps being taken include:
n Appointing a new and experienced nurse manager to implement a detailed action plan to address areas of concern. This manager will become the new registered manager of the service.
n Appointing an independent external care consultancy firm that has experience in turning around quality issues at care homes to support the manager implement the improvement plan.
n Carrying out a comprehensive training/ assessment and supervision program to improve skills and knowledge of all in the staff team
n Replacing staff who have not met with the standards required
n Carry out independent quality audits on behalf of the provider to ensure that the improvements made are sustained in the long term thereby improving the governance systems
n Any lessons learnt from past events are shared with the staff team and encouraging them to speak out when they see unacceptable practices
The spokesperson added that the QC report also highlights the following positive aspects at the home such as;
n Peoples' medicines were managed safely and people received their medicines as prescribed
n People had access to health professionals in order to meet their health care needs and staff contacted health professionals and supported people to attend hospital appointments.
n Some kind and caring practices were observed, with staff showing a good rapport with residents.
n There was a range of activities planned and an active and an enthusiastic designated activities coordinator.
The spokesperson added: "We have kept all resident relatives informed of the steps we have taken following the CQC report and have reassured them that we are addressing all areas of concern.
"We take the safety and wellbeing of our residents very seriously.
"We continue to work with the CQC and Local authority to make EastCotts provide a better service.
"In the next inspection due in six months, we expect to demonstrate the progress we have made to the CQC."
If improvements are not made in the next six months the CQC could cancel the home's registered care provider's registrationor vary the terms of that registration.