Patient survey at Haverhill GP practice finds things are on the up
A recent patient survey has revealed that a GP practice in Haverhill has made a number of improvements, according to those who use the service.
Following a CQC inspection last August, it was identified that the Christmas Maltings and Clements practice had not performed well on the National Patient Survey.
Issues were found in three key areas including patients’ overall experience of the practice; not being able to get through to the practice on the phone; and difficulties when making an appointment.
A new patient survey was undertaken at the end of 2018 to establish whether the proactive efforts of the practice, since the CQC inspection, had resulted in improved confidence levels for patients.
Sixty per cent of patients now rate their overall experience of the GP practice as either 'very good' or 'good'.
However, further improvements are still required with 11.5 per cent of patients describing their experience as 'poor'.
Almost 50 per cent of patients now find it either 'very easy' or 'fairly easy' to get through on the phone.
This is an increase of 30 per cent since the last survey, thanks largely to the new phone system installed last June this is reinforced by 58 per cent of patients describing their experience of making an appointment as positive.
Paul Driscoll, medical director and chair of the Suffolk GP Federation, which manages the practice, said: “Most importantly, the results of this survey indicate that the surgery is improving.
"Every member of staff is working incredibly hard to improve services for the local community.
“We know we have a lot of work left to do to get the practice to where it needs to be, but we are definitely moving in the right direction.
"We have listened to patient concerns and will continue to act accordingly to address them.”