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Patients overwhelmingly ‘satisfied’ in latest East of England Ambulance survey


Patient satisfaction with the Eastern region’s ambulance service hit the 100% mark for the second month in a row, according to the latest survey.

More than 120 people who received emergency medical treatment from the East of England Ambulance Service NHS Trust (EEAST) during the month of September filled out questionnaires.

The results revealed that all the respondents rated the 999 service as very satisfactory (87.4%), satisfactory (10.8%) or fairly satisfactory (1.8%).

The patient experience report for September also showed that 96.5% of people rated the time they waited for an ambulance as acceptable and 95.4% said the service they received exceeded or met their expectations.

The attitude of ambulance staff was also praised with 96.5% of respondents saying they were very professional.

Anthony Marsh, chief executive of EEAST, said: “It is very pleasing to see that our latest patient feedback reveals such high levels of satisfaction with the emergency service we provide.

“The survey results are testament to the dedication and hard work of our front-line staff who demonstrate extraordinary levels of care and compassion on a day to day basis.

“We are working hard to improve response times and the care we deliver on the front-line and I am proud of my staff for achieving such excellent results.”

One patient said: “The service is excellent, the staff very helpful.”

Another patient said: “I have nothing but praise for the ambulance service. They are superb and are by far one of the best facets of the NHS.”

Any comments of concern raised in the monthly surveys are passed on to the Trust’s Patient Advice and Liaison Service to take appropriate action.

If you would like to offer feedback to the Trust, you can call 0800 028 3382 or email eoeasnt.feedback@nhs.net

To read the report in full, visit: http://www.eastamb.nhs.uk/Performance/Patient%20Experience/Patient%20Experience%20Reports%202013%20-%202014/Patient%20Experience%20Report%20-%20Emergency%20Services%20September%202014.pdf

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