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West Suffolk Hospital patient care benefits from Dragons’ idea




back row from left to right: Jackie Rayner, sister, ward F4; Dr Phillippa Lawson, acute and respiratory medicine; Belinda Wallace, speech and Back row, from left; Language therapist; James Allen, library technician; Chris Giles, assistant housekeeping manager; and Emma Chinnery, nursing assistant. 'Front row, left to right, the three Dragons: Craig Black, executive director of resources, Jon Green, chief operating officer; Jan Bloomfield, executive director workforce and communications; and Roger Quince, Trust chairman. ANL-150603-115312001
back row from left to right: Jackie Rayner, sister, ward F4; Dr Phillippa Lawson, acute and respiratory medicine; Belinda Wallace, speech and Back row, from left; Language therapist; James Allen, library technician; Chris Giles, assistant housekeeping manager; and Emma Chinnery, nursing assistant. 'Front row, left to right, the three Dragons: Craig Black, executive director of resources, Jon Green, chief operating officer; Jan Bloomfield, executive director workforce and communications; and Roger Quince, Trust chairman. ANL-150603-115312001

Staff at West Suffolk Hospital have taken part in the Trust’s first Enter the Dragons event, putting forward a host of ideas to improve patient care.

The winning entry was submitted by Chris Giles, assistant housekeeping manager at the hospital.

He worked with Chris Lockwood, web content manager, to put together a demonstration model for an online request service for air mattresses.

Currently, staff phone housekeeping to request the mattresses for patients in need.

The proposed online service aims to alleviate any delivery problems, ensure the right mattress is delivered to the right patient and detail which mattresses are available in the department at any time.

Chris said: “The idea came about because I manage the mattress service within the housekeeping department and we were having issues with audit trails and lack of information. This is just a way to shore it up.

“It was a good feeling to win, mainly because there were a few entrants and the people who selected it are very esteemed people within the Trust.

“It was a nice feeling to be appreciated by them.”

Jan Bloomfield, executive director of workforce at the hospital and lead Dragon at the event, said: “Chris’s entry was an innovative, well thought out and well planned solution to a genuine problem in the Trust and his idea would have a positive impact on the care we provide to patients.

“He has thoroughly researched this solution to this point with no support and it is a pleasure to be able to provide him with the support he needs from this point forwards.”

The event was based loosely on the Dragon’s Den television programme.

Members of staff were asked for their ideas to improve patient care and/or the patient experience, or improve working processes for staff.

The Dragons were members of the hospital’s executive team and there was a cash prize of £250 to enhance services within the housekeeping team. The event was sponsored by Health Enterprise East.

It is hoped that Chris’s idea will be put into practice within the next couple of months.



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